Responsible gaming means treating gaming as a form of entertainment — not a solution to life's problems. Our goal is for every ng99 member to have fun without facing financial or emotional harm.
Responsible gaming starts with awareness — how much time you spend, how much BDT you wager, and how winning or losing affects your state of mind. ng99 is committed to helping every member stay informed and in control.
Remember, gaming can never be a source of income. Winning is never guaranteed, and losses are always a possibility. Only spend what you can afford to lose without it affecting your daily life.
Decide how much BDT you are willing to spend before you start playing. Stick to that limit — win or lose.
Set a daily limit on how long you play. Use an alarm or timer to keep track.
Do not place bigger bets to try to recover what you have lost. This is a dangerous habit to fall into.
Avoid playing when you are angry, upset, or frustrated. It is much harder to make sound decisions in that state.
Avoid long, uninterrupted sessions. Take regular breaks to check in with yourself.
Features we provide to help you stay in control
Set your own daily, weekly, or monthly deposit limits. Once configured, the limit takes effect immediately.
Your session stops automatically once losses reach a set amount — a safety net against financial harm.
Set a maximum duration for each gaming session. When the time is up, you will be automatically logged out or receive a warning.
Take a temporary break from your account for anywhere between 1 day and 6 weeks. No bets or transactions will be possible during this period.
Lock your account for anywhere from 6 months to permanently. Re-registration and login will not be possible during this period.
View your betting history, deposits, and withdrawals at any time. Stay aware of your own habits.
Problem gambling can sneak up on you. Watch out for these warning signs:
Repeatedly returning to chase losses or to "win it back just once."
Repeatedly exceeding set limits and feeling regret afterward.
Prioritizing gaming over relationships and responsibilities.
Feeling irritable or uncomfortable when you cannot play.
Hiding from family how much you are playing or spending.
Betting with money meant for daily expenses or using borrowed funds.
Answer the following questions honestly. If you answer "yes" to 3 or more, consider reaching out for support.
Do you often feel that just one more round will turn things around?
Have you been spending less time with family or friends because of gaming?
Do you find it hard to stick to your own budget?
Does gaming feel more important than work, study, or sleep?
Do you feel emotionally devastated after a loss?
Have you tried to cut back or stop gaming but found you could not?
Is your gaming spending causing tension with family members?
You can set your gaming limits in just a few steps on the ng99 app or website
Log in to your ng99 account.
Select "Responsible Gaming" from the profile menu.
Set deposit, loss, or time limits according to your preference.
Save changes — your limits will take effect immediately.
Here are answers to the questions our members ask most about responsible gaming.
You are not alone. ng99 is always here for you.
Chat with ng99's support team 24/7 via Live Chat. Get instant help with gaming concerns or setting your limits.
For more complex issues, email us at [email protected]. We will respond within 24 hours.
Find answers to common questions and responsible gaming guidance in our detailed FAQ.